Privacy Policy

We respect your privacy. This policy explains what information Sri Lakshmi Motors collects when you visit our website, enquire about EVs, or purchase from our showroom — and how we use it.

Effective date: 26 September 2026  ·  Website: srilakshmiev.in

1. Who we are

Sri Lakshmi Motors (SLM) operates a multi-brand electric 2-wheeler and 3-wheeler showroom at Bhimadole, Andhra Pradesh, and this website to showcase vehicles and receive customer enquiries.

2. Information we collect

We collect only what we need to serve you as an EV showroom customer:

  • Enquiry details you submit on the contact form — name, email, phone, subject, message, and vehicle interest.
  • Purchase / billing details provided at the showroom for invoice, KYC, registration assistance, or warranty guidance (as required for the transaction).
  • Communication records — calls, WhatsApp, email, or visit notes related to your enquiry or sale.
  • Technical data that may be logged automatically by hosting (IP address, browser type, pages visited, approximate time) for security and site performance.

We do not knowingly collect sensitive personal data beyond what is required for a vehicle sale or lawful documentation.

3. How we use your information

Your information helps us run the showroom fairly and respond quickly. We use it to:

  • Respond to vehicle enquiries and arrange showroom visits.
  • Share availability, pricing guidance, and model information for 2-wheelers / 3-wheelers you asked about.
  • Complete billing, handover, and after-sales coordination.
  • Send important transaction-related messages (not spam marketing by default).
  • Improve our website content and showroom service quality.
  • Protect against fraud, misuse of the website, or false enquiries.
  • Comply with legal, tax, and accounting requirements.

We treat customer trust as part of our brand. Your details are used for genuine showroom service — not sold as a marketing list to unrelated third parties.

4. Sharing & disclosure

We may share limited information only when needed for the purpose of your enquiry or purchase:

  • Brand / dealer / service partners — if required to process warranty, spare parts, or registration-related support for your EV.
  • Service providers — such as website hosting, email delivery (SMTP), or IT support, bound to use data only for providing that service.
  • Authorities — when required by law, RTO process, court order, or to protect our rights and customers’ safety.

We do not sell your personal information.

5. Storage, retention & security

  • Enquiry data submitted on this website is stored in our database so our team can follow up and keep a record of customer requests.
  • Emails related to enquiries may be sent to our business mailbox for response.
  • We retain purchase and enquiry records for as long as needed for business, warranty coordination, and legal/accounting obligations, then dispose of them responsibly.
  • We take reasonable technical and organisational steps to protect data; however, no internet transmission is 100% secure, and you share information at your own risk when using online forms.

6. Cookies & website behaviour

  • Our site may use essential cookies or session storage needed for basic functions (for example, admin login security on the management panel).
  • We do not run invasive tracking for advertising as a core feature of this showroom website.
  • You can control cookies through your browser settings; disabling some cookies may affect limited site features.
  • Links to third-party sites (such as our YouTube channel or WhatsApp) are governed by those platforms’ own privacy policies.

7. Your choices & rights

Subject to applicable law, you may:

  • Ask what enquiry information we hold about you from this website.
  • Request correction of inaccurate contact details.
  • Request deletion of a website enquiry record where we are not required to keep it for legal or transaction reasons.
  • Opt out of optional promotional messages (transactional messages about a purchase may still be necessary).

To make a request, contact us using the details below. We may need to verify your identity before acting on the request.

8. Children’s privacy

Our showroom and website are intended for adults capable of entering a vehicle purchase. We do not knowingly collect personal information from children. If you believe a minor has submitted data, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy to reflect showroom practices, legal requirements, or website changes. The latest version will always be published on this page with an updated effective date.

10. Contact — privacy questions

For privacy-related questions or requests:

By using this website or sharing your details with our showroom, you acknowledge this Privacy Policy. For purchase rules including no return after sale, please also read our Terms & Conditions.